Returns & Exchanges

We strive to ensure your olfactory experience is exceptional; however, if you are not fully satisfied, we accept returns of unopened and unused fragrances in their original packaging within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our Concierge Service via our online portal with your order number and reason for return to receive a prepaid shipping label and authorization.

• 2.
  Prepare Your Parcel

  Carefully place the item in its original boutique box and protective outer packaging to ensure the delicate glass bottle remains secure during transit.

• 3.
  Complimentary Shipping

  Affix the provided prepaid return label to your package and drop it off at any authorized carrier location at your convenience.

• 4.
  Quality Inspection & Refund

  Once our artisans verify the product's condition, your refund will be processed to your original payment method within 7 to 10 business days.